Request documents

Contact the nearest Customer Service Centre (CSC), where you will be given full and reliable information about the required documents depending on the type of service:

For technical inspection of the measuring devices:

The request is filled in the CSC.

When filing the request the customer is required to present for information an ID card of the  account holder or a certified letter of attorney and the unique customer number ITN (Identification point number)

To request examination of the electricity meter by the Bulgarian Institute of Metrology:

• The request is filled in the CSC.
• When filing the request the customer is required to present for information an ID card of the  account holder
• ITN of the examined electricity meter

For replacement of an electricity meter and/or electric switch timer when required by the customer:

• The request is filled in the CSC.
• ID card, ITN
• Change of tariff:
• The request is filled in the CSC.
• ID card of the  account holder
• ITN of the examined electricity meter

Resumption of the supply of electricity when disconnected for an outstanding bill:

• Paid fee for quick or standard service
• ITN
• A request for the service is to be submitted to the CSC
• The account holder or an authorized person, presenting an evidence (a letter of attorney) shall submit the documents

All services are paid according to a unit price.The full list of the prices for the services, rendered to residential customers is available on the website and in every Customer Service Centre.

Statement of electricity meter data /form/